Secret Proposal Sand Set

Garment Care

To ensure the longevity and quality of our garments, it's essential to follow these care instructions:

Hand Washing

• Handle with care: Hand wash each item separately to prevent color transfer.
• Gentle soap: Use a mild detergent to protect the fabric and color.
• No wringing: Avoid wringing the garment after washing, as it can damage the fibers and distort its shape.
• Drying: Lay the garment flat to dry to help maintain its form and structure.

Machine Washing

• Extra protection: If using a washing machine, place the garment in a mesh laundry bag to prevent friction and protect the fabric.
• Gentle cycle: Select a delicate wash cycle to preserve the integrity of the material.
• Chemical caution: Avoid bleach or harsh detergents that can weaken natural fibers.

Ironing

• Low heat: Iron at a low temperature to prevent fabric damage. Always check the label for the recommended setting.

Professional Advice

• We're here to help: If you’re unsure how to care for one of our textiles, feel free to reach out to our customer care team. We’re happy to help you keep your garments in top condition.

By following these guidelines, you’ll help preserve the quality and beauty of your garments for years to come.

Shipping and Exchange Policy

Return Rights

• Notification Period: You must notify Matilda of your intent to return a product within five (5) days of receiving it by calling +57 3046362889 or emailing atencionalclientematildabyjc@gmail.com.
• Product Condition: Make sure the product is unused, with all tags attached and in its original packaging.
• Return Process: Customers are responsible for returning the product in the same condition it was received, including any shipping costs.
• Refunds: For valid returns, Matilda will refund the purchase price within a maximum of 30 calendar days, depending on the financial institution used for the payment.

Disclaimer

Matilda is not responsible for any damage resulting from misuse, force majeure, or third-party interference affecting the product’s quality or condition.

Return Policy

• Timeframe: Products can be returned for exchange or quality issues within 5 days of delivery, and for quality issues only within 30 days.
• Conditions: Sale or promotional items can only be exchanged due to quality issues, not for sizing or color preferences.
• Packaging and Tags: Returns will only be accepted if the product retains its original packaging and tags.

Exchange Policy

• Period and Contact: Exchange requests must be made within 30 days of purchase by contacting Matilda via phone or email.
• Exchange Conditions: Products must be unused, with original tags and packaging. Only one exchange per purchase is allowed and is subject to inventory availability.
• Promotional Items: No exchanges for size, color, or style are allowed—only for quality issues.

Damaged or Defective Products

• Guaranteed Quality: Matilda is committed to exchanging or offering store credit for items with manufacturing defects.
• Exclusions: Returns or exchanges will not be accepted if the product has been misused, damaged due to negligence, or purchased through unofficial Matilda channels.

Custom-Made Garments

Custom or personalized garments are not eligible for returns or exchanges.

Sale and Shipping Policies

Items purchased from the SALE section or with deep discounts are not eligible for returns or exchanges under any circumstances. Please review the product details carefully before completing your purchase.

Estimated delivery time is 6 to 8 business days, excluding weekends and holidays. This period may vary depending on the shipping carrier and external factors beyond Matilda’s control.